Privacy Policy

Last updated: August 13, 2026

1. Who We Are and How to Contact Us

HSYL Kitchen Equipment (“HSYL”, “we”, “us” or “our”) operates this website to provide information about commercial kitchen equipment, project engineering and related support. For privacy questions or requests, contact us at [email protected]. You may also contact our business team by WhatsApp at +86 150 9892 6008.

If a quotation, contract or invoice identifies a specific legal entity as the supplier, that entity may also process the information needed for that transaction and its legal or accounting records.

2. Information We Collect

Information you provide

When you email us, use the project-enquiry form, communicate through WhatsApp, or otherwise contact us, you may provide:

• Your name, work email address, telephone or WhatsApp number, company and country.
• The equipment or project type, required capacity, menu or food products, destination market and requested delivery or support information.
• Site and utility information, floor plans, drawings, specifications, photographs, tender documents or other files you choose to send.
• The content of your messages and our related correspondence.

Please do not send government identification numbers, payment-card details, health information or other sensitive personal information unless we specifically request it for a legitimate and necessary purpose.

Information generated when you use the website

Our hosting provider or website system may automatically record basic technical information needed to deliver and protect the website, such as IP address, browser and device type, requested page, referring page, date and time, and security or error logs.

3. How We Use Information

We use personal information as reasonably necessary to:

• Respond to enquiries and communicate with you.
• Review applications, capacity, utilities and site conditions.
• Prepare equipment selections, technical proposals, quotations and project documentation.
• Provide order, delivery, installation, warranty, spare-parts and after-sales support.
• Maintain business, accounting, compliance and dispute-resolution records.
• Operate, secure, troubleshoot and improve the website.
• Comply with applicable law and respond to lawful requests.

Where applicable law requires a legal basis, processing may be based on steps requested before entering a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting a business-to-business service, or your consent. You may withdraw consent for future processing where consent is the applicable basis.

4. How Website Enquiries Work

The current request form prepares an email in your own email application. The information is not sent to HSYL until you choose to send that email. If a future production form submits information directly through the website, the form should identify that process and use an appropriate secure connection.

If you choose WhatsApp, your communication is handled through WhatsApp and its service providers under their own terms and privacy practices. Avoid sending confidential project documents through a third-party messaging service unless you consider that channel appropriate.

5. Cookies and Similar Technologies

The current website template does not intentionally include advertising pixels or third-party analytics tags. The hosting environment or content-management system may use strictly necessary cookies, session storage or similar technologies for security, load balancing, language, form protection or administration. If we later introduce non-essential analytics, advertising or preference cookies, we will update this policy and provide any notice or consent controls required by applicable law.

6. When We Share Information

We do not publish enquiry information. We may share only the information reasonably needed with:

• Authorised HSYL personnel involved in sales, engineering, production, logistics, finance or support.
• Service providers supporting website hosting, business email, communications, document storage, IT security, logistics, professional advice or customer support.
• Manufacturing, component, installation or project partners when their involvement is needed to evaluate or fulfil your request.
• Public authorities, courts or other parties when disclosure is required by law, necessary to protect legal rights, or needed to address fraud or security incidents.
• A successor or transaction adviser in connection with a merger, reorganisation, financing or transfer of the relevant business, subject to appropriate confidentiality measures.

We do not sell lists of enquiry contacts or rent personal information to third parties for their independent marketing.

7. International Processing

HSYL serves international business customers. Your information may therefore be accessed or processed in China and in other countries where a service provider, project partner or customer is located. Data-protection laws may differ between countries. Where required, we use appropriate contractual, organisational or other lawful safeguards for international transfers.

8. How Long We Keep Information

We keep personal information only for as long as reasonably needed for the purpose for which it was collected. The period depends on whether an enquiry becomes an active quotation, order, project, warranty or support matter; the length of the commercial relationship; applicable tax, accounting, export, product-liability and recordkeeping requirements; and the need to establish or defend legal claims. Information that is no longer needed should be deleted, anonymised or securely archived in accordance with the applicable retention process.

9. Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse or alteration. No website, email service or internet transmission is completely secure. Please use an appropriate secure transfer method before sending confidential drawings, credentials or large project files.

10. Your Choices and Rights

Depending on your location and applicable law, you may have the right to request access to personal information, correct inaccurate information, request deletion, restrict or object to certain processing, receive a portable copy, or withdraw consent. These rights may be subject to legal exceptions and identity verification.

To make a request, email [email protected] with the subject “Privacy Request” and explain your request. We will respond in accordance with the law that applies to the request. You may also have the right to complain to the data-protection authority in your country or region.

11. Marketing Communications

We may follow up on an enquiry about the products, proposal or support you requested. If we send optional promotional messages, you may ask us to stop by replying to the message or emailing us. Service, quotation, order and support communications may still be sent when necessary.

12. Third-Party Links

This website may link to WhatsApp, email services, logistics providers or other third-party websites. Their privacy practices are controlled by those third parties, not by this policy. Review their notices before providing personal information.

13. Children

This website is intended for business and professional users and is not directed to children. We do not knowingly request personal information from children through this website. If you believe a child has provided personal information, contact us so that we can review and, where appropriate, delete it.

14. Changes to This Policy

We may update this policy when our website, enquiry process, service providers or legal obligations change. The “Last updated” date will identify the current version. Material changes should be communicated by an appropriate notice on the website or through another reasonable channel.